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What benefits do banks and other organisations gain by using digital identity in their digitalisation strategy? And exactly how can digital identity be leveraged to fulfil its potential and increase efficiency while reducing costs?
In business, change is the only constant. Sign up to get perspectives, insights and analyses on emerging technologies and trends shaping the complex digital payment industry.
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Among consumers, environmental concerns are becoming more prevalent, and sustainability now rivals conventional factors such as price and brand as influencers of consumer shopping choices[1].
As competition grows fierce and recovering consumer consumption includes more digital transactions, banks should seek competitive advantage by digitalising their entire dispute resolution processes and creating huge improvements in customer experience.
Buy-Now-Pay-Later (BNPL) surges in popularity across Europe, with an expected year-on-year growth of 20-25% over the next seven years - as confirmed by various studies.
The payment world today is unrecognisable from the beginning of last year. Consumers are so much more willing to try new payment technologies, especially if they are quicker and more hygienic (i.e. touchless). This rapid rate of change will continue on a global scale in 2022, writes Robert Hoffmann, CEO of Merchant Services at Nets, as consumer expectations for innovation keep growing.
New eID standards in the EU are underway and may be a gamechanger for digital security, and they provide a golden opportunity to expand advanced eID solutions outside of the Nordics and into the rest of Europe.
Over the years, studies have shown that consumers are becoming increasingly environmentally conscious and want to align with brands that support their values. Card issuers now have an ideal opportunity to raise awareness of the impact of consumption behaviour on the emission of greenhouse gases and allow their customers to take action to mitigate their carbon footprint.
The changes in the payment market in connection with the pandemic and the effect on the fraud landscape are escalating. We have identified three of the current fraud battles that banks and issuers should focus on in times of serious threats in combatting payment fraud.
Read how KYC and verification must be quick and convenient by design while offering security and legal compliance.
In a continuously developing payments industry, it can be challenging for issuers to keep up with consumer needs and digital expectations.
All you need to know about the 3D Secure 2 features and benefits, and the differences between versions 1.0, 2.1 and 2.2.
2020 was a year of uncertainty, but also a year of rapid change. What will happen in payments in 2021? Which developments will continue? Sirpa Nordlund, SVP Industry Engagement at Nets, shares her views on three big trends to expect this year.
Online shopping and travel are not the only things that changed this year due to the Coronavirus pandemic. Here we will walk you through the top 5 payment trends that marked the first half of 2020 and give advice on how to take advantage of them, according to our insight and experts.
In times where distance is suddenly the new normal, the value of remote identification has suddenly taken a giant leap. Banks are in a good position to monetise the frequent use of digital identification and provide better services for their customers through it, if they have the offering in place.
European banks have experienced a significant point-of-no-return-moment while spinning back from covid19 crisis, an unimaginable global health and economic disruption of our time. The financial leaders must re-think their role in society as well as how they respond to their customers’ new needs within personal financial management and payments systems.
Nets’ origin from the Nordic countries, which are well advanced in terms of digitization, is helpful in our international expansion, says Torsten Hagen Jørgensen to Karten magazine. This is particularly true in the Corona crisis, which has accelerated the trend towards digitisation in the DACH region as well - and has therefore also increased the issuers' openness to changing service providers.
As the COVID-19 public health emergency continues to unfold, one thing is clear: the economic and human impact of this virus is significant. In the first place, coronavirus is drasticly changing how consumers shop.
Digital lending represents a powerful solution for helping to create a financial system that works for everyone. But will it become mainstream in the near future?
Science Fiction writers and movie makers have always been afraid of the future robot uprising that would wipe out the humans or make them their slaves. Rarely has Science Fiction shown robots as helping people become healthier or wealthier. Robo advisers aren’t exactly robots, but they aren’t (completely) human and they are rising.
World’s most visited website and the brand almost half of U.S. citizens say they can’t live without, is embarking on another journey to the top. This time, the tech giant has its eye on people’s checking accounts.
It’s been nearly six years since the debut of Apple Pay. It was introduced by Apple’s CEO Tim Cook at the company's iPhone 6 event, in September of 2014, and lauded as an innovation that will change the way we pay for things forever.
Over the past few years, many consumers and businesses have used multiple payment methods beyond a single card and cash. This has been powered by consumer demand and is expected to continue in Europe for both online and offline sales.
Even though the concept isn’t innovative in itself, many FIs are already pushing the limit with RegTech to use it within more complex systems in order to achieve regulatory compliance.
While many are writing about banks being endangered by either bigtech of fintech, the level of threat is not as alarming as many say but nevertheless banks should look to fintechs for innovation.
Viral videos and memes are no mistery to the internet, but the new wave of so called deepfake phenomenon hasn’t just gone viral but provoked, confused and alarmed the general public even when it comes to payments.
After years of scandals from FB's privacy faults, not everyone is eager to buy. Regulators are especially concerned delaying it further until an extremely in-depth investigation not just by regulatory bodies but also US Congress.
Banks no longer worry start-ups will steal their customers, according to recent research. Last year in the US, only 4% of people changed banks, the majority of whom to banks with a good point-of-sale service or opening offer.
Apple is stepping into credit cards with their own mobile-first product to distrupt the heavily-populated ecosystem by putting its focus on a more user-friendly experience and privacy they believe will help win over consumers.
Sune Gabelgård, Head of Digital Fraud, Intelligence & Research, explores what issuers can do to tackle the €1.8bn of fraudulent transactions made in Europe every year.
The next step towards becoming a commerce platform was the Instagram Checkout feature, which enables users to store payment information with Instagram to make purchases more quickly and buy from the app without leaving it at any moment.
Blockchain brings cost-efficiency, fast settlement, security and transparency into the payment game because of its decentralized, secure and immutable nature. It will also create better financial products, which will create more competition and inherently innovation.
ATMs are and will maintain its important role as a core banking touchpoint with the customer. Now, the question is how it can be developed to be more than a cash dispenser?
As people log in into their user profiles and share likes, emoticons and witty comments with friends and family, they might reveal some personal information to the social media between the lines. At first glance, all of that seemed harmless until Cambridge Analytica scandal brought to light the severity of social media fraud and sparked a privacy awakening.
We talked to Charlotte Hogg, CEO of Visa Europe, on what to look out for in this new era of money, and what history teaches us. Charlotte Hogg also talks about how working with partners enables scale and the creation of new payment experiences.
Gabrielle Inzirillo, Plug And Play, shares some insights on trends and dynamics she sees right now across the fintechs to which she has access.
We talked to Jeff Kreisler, Editor-in-Chief PeopleScience, co-author of ‘Dollars and Sense: How We Misthink Money and How to Spend Smarter’, Speaker and Behavioral Science Advocate.
A pocket money app for families aims to spur a dialogue between parent and child on the value of money in a cashless society.
Mikko Rieger, SVP Consumer Management Services (CMS), Nets, explores how banks can identify the best approach to updating their infrastructure.
Instant payments are spreading its reach in 2019. Especially since the introduction of PSD2 or Open Banking in Europe, new payment methods and schemes are being generated which will replace card payments in the long run.
Even though these have been buzzwords for some time, they shouldn’t be underestimated or overlooked because having good User Experience and User Interface is important and not just in payments and banking.
Fundamentally, 3 Domain Secure authentication, often known by its branded names like "Verified by Visa" or "Mastercard SecureCode", is a security protocol which adds a verification process to the payment layer by redirecting customers to a third-party page where they have to enter a SMS code or password to complete their online purchase.
Anything that can remove frictions — including making payments easier — can make a big difference. In the midst of digitalization era, the travel industry have been working with third-party payment service providers (PSPs) to revolutionize their payment solutions and deliver a more seamless method.
AI is becoming omnipresent in the payments industry. There has been a massive surge in the popularity of using instant messengers to provide online customer support and chatbot work.
The introduction of new payment types has created a greater need for a strong, flexible card infrastructure than ever before.
Performance management doesn’t do the job in the first phase of the Digital Revolution where we witness the paradox of exponential acceleration in a world where human nature and biological time have changed very little.
New technologies expose SMEs to global competition which is why helping smaller businesses become digitised remains top of mind to former minister Brian Mikkelsen who recently took over the corner office at the Danish Chamber of Commerce.
Conversational Banking, which allows customers to interact with their bank through a chatbot, allows banks to nurture long-term relations with all customers, big and small.
Although the world is becoming smaller, with cross-border travel fueling global prosperity and trade, identity schemes remain tied to local and national schemes. Some regions are becoming heavily digitised, while globally, 2 billion people are unbanked, partly due to their inability to provide the necessary documentation.
Consumers in the information society expect a high pace and availability 24/7.
In this blog, we explore how banks and merchants can increase security and enable a frictionless e-commerce payments experience for customers.
IoT enables more pay-as-you-go business models, prompting new buying patterns and forcing banks to meet their customers in new digital locations.
Increasingly around the world, banks are starting to outsource core business operations to specialist third parties. The Nordics are a testament to how this process can lead to increased agility.
The mobile industry enabled the digital revolution by rushing through four generations of technologies to bring quality and speed to the level it has today.
Today, many businesses fall victim to ‘the competency trap’, failing to adapt fast enough when their environment changes.
Whitepaper: Nordic consumers take out more subscriptions than their European counterparts, new research confirms, driven by a demand for convenience, low cost and variety.
It’s convenient that your new smart speaker listens to your every word – in fact, it’s kind of the point. The internet of Things (IoT) makes every-day life easier but also creates new opportunities for hackers.
Nordic consumers over the age of 65 are late adopters of payments apps, and if they do download one they want easy access to services and tasks, and no value added services.
New research on the subscription economy carried out by MEC on behalf of Nets confirms its rapid growth. The Nordic markets are at the forefront of this phenomenon, with consumers adopting subscription-based products and services faster than the rest of Europe.
As PSD2 becomes a reality, the need for strong customer authentication (SCA) om mobile arises. This whitepaper examines a broad range of technical options for the implementation of mobile SCA, including solutions that rely on the cooperation between payment service providers (PSPs) and mobile operators.
Consumers switch between two cognitive tracks when spending money, depending on whether the money is spent on necessities or things that are ‘nice to have’.
As consumers’ appetite for shopping and managing their finances online grows, fraudsters in search of greener pastures find new ways of scamming people.
The dawn of PSD2 and open banking is upon us. With shifts in consumer mentalities and expectations, payment stakeholders are presented with a number of challenges to deliver a superior payment experience and ensure compliance with PSD2. Crucially, however, several new revenue opportunities are also emerging.
Finding inspiration for tonight's dinner does not come easily as consumers walk up and down crowded supermarket aisles after a busy work day. Subscribing to one of the many meal kit delivery services that have sprouted in recent years could be one way of avoiding the hassle.
As societies and businesses are increasingly becoming digitalised, sufficient levels of cyber security become necessary to sustain economic growth, says US security expert Melissa Hathaway.
Consumers are increasingly brand disloyal as items become commoditised, prompting brands and retailers to offer seemingly tailored fit solutions.
Increasingly selective and demanding, consumers will in future expect their bank to offer a whole new set of services compared to today. Meeting consumers where they are – on their smartphones – will be the key to success for banks.
A new proof of concept for micropayments based on blockchain technology could make journalistic content easily available, enabling media outlets to monetise low-value items.
"Fintech is a mindset and is about making banking better, making financial services more accessible, cheaper and simpler. And you need the banks to be part of that, so to me, it’s never disruption", says Liz Lumley.
The concept is meant to offer visibility throughout the life cycle management of a vehicle, from import to scrapping, to the benefit of both buyer, seller as well as to the tax authorities.
Something significant is happening; money and payments are becoming smart due to a technological design called blockchain.
As shopping in a virtual reality becomes less of a future scenario, merchants will face the question of what constitutes a seamless payment experience in a parallel universe.
As Nets launches its Dankort app, which allows consumers to pay with their national debit card in a locked-screen functionality across large Danish retailers, the company’s Digital Lab is already toying with tomorrow’s solution.
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